Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
Incident Report for Shopify
Resolved
This incident has been resolved.
Posted Oct 25, 2019 - 10:53 EDT
Update
Some customers using the TIM internet service provider are also affected.
Posted Oct 24, 2019 - 09:14 EDT
Update
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
Posted Oct 22, 2019 - 11:42 EDT
Update
We are continuing to investigate this issue.
Posted Oct 21, 2019 - 16:36 EDT
Investigating
We are currently investigating this issue.
Posted Oct 21, 2019 - 13:47 EDT
This incident affected: Third party services.