Identified - We are aware that some shops are experiencing issues with the App Store. Our operation engineers are looking into it.
Aug 21, 15:20 EDT
Monitoring - USPS is experiencing an unexpected technical issue. If you've added USPS to a shipping zone, then shipping rates from USPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where USPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when USPS is back up and running.
Aug 21, 11:13 EDT
Admin Degraded Performance
Checkout Operational
Reports and Dashboards Operational
Storefront Operational
API & Mobile Operational
Support Operational
Third party services Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Admin Response Time
Fetching
API Response Time
Fetching
Past Incidents
Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017
Resolved - This incident has been resolved.
Aug 18, 10:20 EDT
Monitoring - Fedex is experiencing an unexpected technical issue. If you've added Fedex to a shipping zone, then shipping rates from Fedex aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where Fedex is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when Fedex is back up and running.
Aug 18, 10:19 EDT
Aug 17, 2017
Resolved - The problem has been resolved. All checkouts should be working again.
Aug 17, 14:41 EDT
Monitoring - We have implemented a fix and are monitoring our systems.
Aug 17, 14:23 EDT
Identified - Database problem has been identified, we are working on a solution
Aug 17, 13:25 EDT
Investigating - Our engineers are investigating
Aug 17, 13:11 EDT
Aug 16, 2017
Resolved - This incident has been resolved.
Aug 16, 16:38 EDT
Update - Some merchants may be experiencing issues. If you are experiencing issues we recommend that you install an alternate payment gateway.
Need help installing a payment gateway? Visit the Shopify Help Center.
Aug 16, 11:04 EDT
Identified - 2Checkout is failing to complete transactions at this time.
We recommend that you install an alternate payment gateway as soon as possible to continue accepting payments.
Need help installing a payment gateway? Visit the Shopify Help Center.
Aug 16, 02:08 EDT
Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017
Resolved - This incident has been resolved.
Aug 10, 14:27 EDT
Monitoring - Fedex is experiencing an unexpected technical issue. If you've added Fedex to a shipping zone, then shipping rates from Fedex aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where Fedex is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when Fedex is back up and running.
Aug 10, 14:21 EDT
Aug 9, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Aug 9, 13:10 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Aug 9, 13:06 EDT
Identified - We've identified an issue that is affecting searching on storefronts and within the Admin section. Our engineers are working to resolve this issue immediately.
Aug 9, 11:33 EDT
Investigating - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Aug 9, 11:30 EDT
Aug 8, 2017

No incidents reported.

Aug 7, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Aug 7, 13:08 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Aug 7, 12:59 EDT
Identified - We’ve identified a problem with the integration with Postmate and UberRush and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Aug 7, 12:49 EDT
Investigating - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Aug 7, 12:30 EDT
Resolved - This incident has been resolved.
Aug 7, 10:52 EDT
Monitoring - Fedex is experiencing an unexpected technical issue. If you've added Fedex to a shipping zone, then shipping rates from Fedex aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where Fedex is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when Fedex is back up and running.
Aug 7, 08:58 EDT