All Systems Operational
Admin Operational
Checkout Operational
Reports and Dashboards Operational
Storefront Operational
API & Mobile Operational
Support Operational
Third party services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Admin Response Time
Fetching
API Response Time
Fetching
Past Incidents
Jun 26, 2017

No incidents reported today.

Jun 25, 2017
Resolved - This incident has been resolved.
Jun 25, 17:47 EDT
Update - Email confirmations are being sent as normal again. We are still working on sending the email confirmations of a small amount of orders placed earlier today.
Jun 25, 16:59 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 25, 16:07 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 25, 14:49 EDT
Investigating - We are aware of reports that order notification emails for some orders are not being delivered promptly. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 25, 14:14 EDT
Jun 24, 2017

No incidents reported.

Jun 23, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 23, 17:45 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 23, 17:33 EDT
Investigating - We are aware of reports that Shopify admin and checkout for some shops are experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 23, 17:26 EDT
Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - This incident has been resolved.
Jun 21, 17:14 EDT
Monitoring - Canada Post is experiencing an unexpected technical issue. This means you can’t buy Canada Post shipping labels in Shopify.

We'll post an update on this page when Canada Post is back up and running.
Jun 21, 15:39 EDT
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 21, 14:51 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 21, 14:33 EDT
Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 21, 13:37 EDT
Investigating - We are aware of reports that Shopify Product Reviews for all shops are experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 21, 13:26 EDT
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 21, 11:09 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 21, 11:07 EDT
Investigating - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 21, 11:04 EDT
Jun 20, 2017
Resolved - Avalara issues have been resolved and all shops are functioning normally. Thanks for your patience!
Jun 20, 17:13 EDT
Identified - Avalara is experiencing issues. All shops using Avalara will experience delayed tax calculations and draft order creation. You can follow the status of the incident at https://status.avalara.com/.
Jun 20, 14:45 EDT
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 20, 11:33 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 20, 11:28 EDT
Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 20, 11:18 EDT
Jun 19, 2017
Resolved - This incident has been resolved.
Jun 19, 21:35 EDT
Monitoring - UPS is experiencing an unexpected technical issue. If you've added UPS to a shipping zone, then shipping rates from UPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where UPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when UPS is back up and running.
Jun 19, 21:28 EDT
Resolved - We’ve fixed the problem and the Partner Dashboard is functioning normally. Thanks for your patience!
Jun 19, 15:59 EDT
Investigating - The Partner Dashboard is experiencing issues. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 19, 15:57 EDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Resolved - This incident has been resolved.
Jun 15, 13:08 EDT
Monitoring - USPS is experiencing an unexpected technical issue. If you've added USPS to a shipping zone, then shipping rates from USPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where USPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when USPS is back up and running.
Jun 15, 12:23 EDT
Resolved - This incident has been resolved.
Jun 15, 12:23 EDT
Monitoring - USPS is experiencing an unexpected technical issue. This means you can’t buy USPS shipping labels in Shopify.

We'll post an update on this page when USPS is back up and running.
Jun 15, 12:22 EDT
Resolved - This incident has been resolved.
Jun 15, 01:24 EDT
Identified - Store management and checkouts are currently not working for subset of our shops.
Jun 15, 01:20 EDT
Jun 14, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 14, 17:01 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 14, 16:57 EDT
Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 14, 16:54 EDT
Investigating - We are aware of reports that Shopify admin/shipping for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 14, 16:42 EDT
Jun 13, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 13, 17:14 EDT
Investigating - We are aware of reports that Shopify 2 Factor Authentication for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 13, 13:59 EDT
Resolved - This incident has been resolved.
Jun 13, 15:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 15:45 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 13, 14:47 EDT
Investigating - We are aware of reports that Shopify partners app is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 13, 14:04 EDT
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 13, 13:51 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 13, 13:37 EDT
Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 13, 13:12 EDT
Investigating - We are aware of reports that Shopify admin for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 13, 12:08 EDT
Jun 12, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 12, 15:18 EDT
Investigating - We are aware of reports that Shopify issue related to Paypal payments affecting some of the shops. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 12, 14:49 EDT
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 12, 12:49 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 12, 12:31 EDT
Update - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 12, 12:14 EDT
Investigating - We are aware of reports that Shopify admin shipping fulfillment section for all shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 12, 12:12 EDT