All Systems Operational
Admin   Operational
Checkout   Operational
Reports and Dashboards   Operational
Storefront   Operational
API & Mobile   Operational
Support   Operational
Third party services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Admin Response Time
Fetching
API Response Time
Fetching
Past Incidents
Oct 22, 2017

No incidents reported today.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017
Resolved - This incident has been resolved.
Oct 19, 17:29 EDT
Monitoring - DHL Express is experiencing an unexpected technical issue. This means you can’t buy DHL Express shipping labels in Shopify.

We'll post an update on this page when DHL Express is back up and running.
Oct 19, 12:07 EDT

Our Shopify Admin's search performance is experiencing an unexpected performance degradation. This means you may not see any data returned when entering search terms.

Completed - The scheduled maintenance has been completed.
Oct 19, 07:50 EDT
Verifying - Verification is currently underway for the maintenance items.
Oct 19, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 07:22 EDT
Scheduled - We’ll be performing scheduled maintenance on Shopify. New signups and admin & partners dashboards may be affected. We do not anticipate more than 10 minutes of downtime. We are taking all efforts to minimize the length of this maintenance, and we apologize for any impact these activities may have.
Oct 2, 19:07 EDT
Oct 18, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Oct 18, 17:20 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Oct 18, 17:02 EDT
Investigating - Shopify Payments is failing for a small subset of users, our operations engineers are investigating the issue.
Oct 18, 16:54 EDT
Resolved - This incident has been resolved.
Oct 18, 14:25 EDT
Monitoring - DHL Express is experiencing an unexpected technical issue. This means you can’t buy DHL Express shipping labels in Shopify.

We'll post an update on this page when DHL Express is back up and running.
Oct 18, 14:01 EDT
Resolved - This incident has been resolved.
Oct 18, 10:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 10:23 EDT
Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Oct 18, 10:16 EDT
Oct 17, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Oct 17, 07:43 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Oct 17, 07:15 EDT
Investigating - We are aware of reports that Shopify admin and checkout for some shops are experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Oct 17, 07:00 EDT
Oct 16, 2017
Resolved - This incident has been resolved.
Oct 16, 20:13 EDT
Monitoring - Canada Post is experiencing an unexpected technical issue. This means you can’t buy Canada Post shipping labels in Shopify.

We'll post an update on this page when Canada Post is back up and running.
Oct 16, 16:43 EDT
Resolved - Issues with our phone system are now resolved. Thanks for your patience.
Oct 16, 18:19 EDT
Identified - We are currently experiencing technical trouble with our phone system. Please chat with us by going to help.shopify.com or send us an email at support@shopify.com
Oct 16, 17:57 EDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - This incident has been resolved.
Oct 13, 13:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 13:23 EDT
Investigating - We’ve identified a problem with SMS notifications not being sent for: two factor authorization (2FA), order notifications, and checkout with phone. Our operations engineers are currently working on a solution. We’ll have this fixed soon.
Oct 13, 13:09 EDT
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Oct 13, 13:26 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Oct 13, 13:20 EDT
Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Oct 13, 13:13 EDT
Investigating - We are aware of reports that Shopify admin and storefronts search for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Oct 13, 12:40 EDT
Resolved - This incident has been resolved.
Oct 13, 11:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 11:42 EDT
Identified - We've identified a problem with a 3rd party tax calculation service that is resulting in taxes not being calculated appropriately for some Shopify Plus customers. Our operations engineers are currently working on a solution. We’ll have this fixed soon.
Oct 13, 11:30 EDT
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Oct 13, 11:18 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Oct 13, 11:15 EDT
Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Oct 13, 11:11 EDT
Investigating - We are aware of reports that Shopify admin and storefront search for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Oct 13, 10:46 EDT
Oct 12, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Oct 12, 11:30 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Oct 12, 11:24 EDT
Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Oct 12, 10:55 EDT
Investigating - We are aware of reports that Shopify admin and storefront search for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Oct 12, 10:20 EDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.