All Systems Operational
Admin Operational
Checkout Operational
Reports and Dashboards Operational
Storefront Operational
API & Mobile Operational
Support Operational
Third party services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time ?
Fetching
Admin Response Time ?
Fetching
API Response Time ?
Fetching
Past Incidents
Mar 20, 2019
Resolved - This incident has been resolved.
Mar 20, 10:12 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 10:07 EDT
Identified - Some merchants are currently unable to access their Shopify Admin. We are investigating and will keep you updated.
Mar 20, 10:00 EDT
Mar 19, 2019
Resolved - This incident has been resolved.
Mar 19, 17:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 17:46 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 17:23 EDT
Investigating - Some stores are currently inaccessible. We are investigating and will keep you updated.
Mar 19, 17:20 EDT
Mar 18, 2019

No incidents reported.

Mar 17, 2019
Resolved - This incident has been resolved.
Mar 17, 23:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 23:21 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 21:19 EDT
Investigating - We are currently investigating an issue where Payflow is experiencing errors . We’re working on a solution with Payflow and will keep you updated.
Mar 17, 21:13 EDT
Mar 16, 2019
Resolved - This incident has been resolved.
Mar 16, 14:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 11:08 EDT
Investigating - We are experiencing an interruption in service processing checkouts for some stores. We are investigating and will keep you updated.
Mar 16, 10:30 EDT
Mar 15, 2019
Resolved - This incident has been resolved.
Mar 15, 18:10 EDT
Investigating - We are experiencing an interruption in service processing checkouts for some stores. We are investigating and will keep you updated.
Mar 15, 17:35 EDT
Resolved - This incident has been resolved.
Mar 15, 16:38 EDT
Update - Messenger and Instagram sales channels are fully operational. However some delays may still occur with Facebook Commerce while the system processes previous syncing actions. We are continuing to monitor this closely and will keep you updated.
Mar 14, 21:23 EDT
Update - The Facebook, Messenger, and Instagram sales channels are working as expected, however some delays may still occur while the system processes previous syncing actions. We are continuing to monitor this closely.
Mar 14, 14:11 EDT
Update - This issue has been resolved. The Facebook, Messenger, and Instagram sales channels are working as expected. Some delays may occur while the system processes previous actions, and we will monitor until there are no delays.
Mar 14, 11:17 EDT
Update - We continue to monitor this issue and will keep you updated.
Mar 14, 03:01 EDT
Monitoring - We are monitoring this issue and will keep you updated.
Mar 13, 14:05 EDT
Update - We're investigating and will keep you updated.
Mar 13, 13:05 EDT
Update - We are continuing to investigate this issue.
Mar 13, 13:05 EDT
Investigating - The Facebook, Messenger and Instagram sales channels are temporarily not syncing products or publishing ads for some stores.
New sign ups to the Facebook, Messenger and Instagram sales channels are temporarily unable to link accounts.
The "Message Us" button is also not working for some stores.

We're investigating and will keep you updated.
Mar 13, 13:04 EDT
Resolved - This incident has been resolved.
Mar 15, 16:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 14:43 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 13:35 EDT
Investigating - Shopify Flow is currently experiencing delays and some stores are unable to access the Apps section in their Shopify admin. We are currently investigating and will provide an update soon.
Mar 15, 13:21 EDT
Mar 13, 2019
Resolved - This incident has been resolved.
Mar 13, 21:12 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 21:07 EDT
Identified - We are currently investigating an issue where Shopify Payments is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution and will keep you updated.
Mar 13, 20:50 EDT
Mar 12, 2019
Resolved - Merchants are unable to see the channel submenus in their Shopify Admin. We are investigating and will keep you updated.
Mar 12, 07:38 EDT
Mar 11, 2019
Resolved - This incident has been resolved.
Mar 11, 11:58 EDT
Update - We are continuing to monitor for any further issues.
Mar 11, 11:58 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 11:25 EDT
Update - We are continuing to investigate this issue.
Mar 11, 11:24 EDT
Investigating - We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
Mar 11, 11:22 EDT
Resolved - This incident has been resolved.
Mar 11, 10:47 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 10:30 EDT
Investigating - Some users are currently unable to access or install some apps or themes from the Shopify App and Theme Store. We are investigating the issue and will keep you updated.
Mar 11, 09:50 EDT
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019
Resolved - A small group of stores would have had delayed flows between 7:25 to 8:40 not all stores were impacted
Mar 8, 08:40 EST
Mar 7, 2019
Resolved - This incident is now resolved. Merchants affected have been contacted directly with more information, and can contact our support team for further assistance.
Mar 7, 13:11 EST
Update - This incident is now resolved. Merchants affected have been contacted directly with more information, and can contact our support team for further assistance.
Mar 7, 13:11 EST
Update - We are continuing to work directly with merchants affected on a resolution.
Mar 7, 09:11 EST
Monitoring - We are working with all impacted merchants on a resolution.
Mar 6, 22:04 EST
Update - We are continuing to work on a solution and will keep you updated. We sincerely appreciate your patience.
Mar 6, 17:38 EST
Update - The issue has been identified. We are working on a solution and will keep you updated.
Mar 6, 15:49 EST
Identified - The issue has been identified and we are working on a fix.
Mar 6, 14:54 EST
Update - We are continuing to investigate and work on a fix and will continue to share subsequent updates here
Mar 6, 13:47 EST
Investigating - Some stores using the Shopify POS app are experiencing an issue finding available inventory at certain locations. We are investigating and will keep you updated.
Mar 6, 12:39 EST