Shopify Status

All Systems Operational

Admin Operational

Checkout Operational

Reports and Dashboards Operational

Storefront Operational

API & Mobile Operational

Support Operational

Third party services Operational

Point of Sale Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Admin Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jul 15, 2019

No incidents reported today.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

Shopify Payments not processing payments and/or providing error messages when processing payments

Resolved - This incident has been resolved.
Jul 10, 19:02 EDT

Monitoring - Shopify Payments has stabilized again. We are monitoring it to make that continues working correctly.
Jul 10, 18:57 EDT

Update - We are currently investigating an issue where Shopify Payments is experiencing an interruption in service preventing payments from being processed for some stores and/or displaying error messages when processing customer payments for some stores. We’re working on a solution and will keep you updated.
Jul 10, 18:29 EDT

Investigating - We are continuing to investigate this issue.
Jul 10, 17:15 EDT

Some dropdown menu items not responding

Resolved - This incident has been resolved.
Jul 10, 16:26 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 16:20 EDT

Update - We are continuing to work on a fix for this issue.
Jul 10, 15:17 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 10, 14:25 EDT

Update - We are continuing to investigate this issue.
Jul 10, 14:17 EDT

Investigating - We are investigating an issue which impacts the ability select some dropdown menu items within the admin. Some impacted areas include adding product/customer tags, selecting columns in the bulk editor or selecting shipping packages.
Jul 10, 14:00 EDT

Shopify Payments not processing payments and/or providing error messages when processing payments

Resolved - This incident has been resolved.
Jul 10, 13:11 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 13:08 EDT

Update - We are continuing to investigate this issue.
Jul 10, 12:57 EDT

Investigating - We are currently investigating an issue where Shopify Payments is experiencing an interruption in service preventing payments from being processed for some stores and/or displaying error messages when processing customer payments for some stores. We’re working on a solution and will keep you updated.
Jul 10, 12:54 EDT

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

UPS shipping rates not available at checkout

Resolved - This incident has been resolved.
Jul 5, 19:21 EDT

Monitoring - Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.

UPS is working on a solution and we’ll keep you updated.
Jul 5, 17:33 EDT

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

All Shopify Flows are currently delayed

Resolved - This incident has been resolved.
Jul 2, 15:46 EDT

Monitoring - A fix is being implemented.
Jul 2, 15:29 EDT

Update - We are continuing to work on a fix for this issue.
Jul 2, 14:27 EDT

Identified - Issue has been identified. Currently working on fixing it.
Jul 2, 14:26 EDT

Investigating - Shopify Flow is currently delayed for all Shopify Plus stores. We are investigating and will keep you updated.
Jul 2, 13:42 EDT

Shopify storefronts not accessible on some stores

Resolved - This incident has been resolved.
Jul 2, 11:06 EDT

Update - We are continuing to monitor for any further issues.
Jul 2, 10:56 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:50 EDT

Update - The majority of stores have recovered and are processing checkouts. We are continuing to work on restoring service for the remaining shops.
Jul 2, 10:39 EDT

Identified - Some stores have recovered and are processing checkouts. We are continuing to work on restoring service for the remaining shops.
Jul 2, 10:29 EDT

Update - We are continuing to investigate this issue.
Jul 2, 10:25 EDT

Update - Online Shopify POS features are not available during this outage, including credit/debit payments, apps and customer management. We are investigating and will keep you updated.
Jul 2, 10:16 EDT

Update - Wholesale and Launchpad may not be accessible for some stores. We are investigating and will keep you updated.
Jul 2, 10:16 EDT

Update - We are continuing to investigate this issue.
Jul 2, 10:11 EDT

Update - A major problem with North American Internet infrastructure is affecting most Shopify stores. Storefronts and checkout are unavailable for affected stores. We are working on restoring service and will continue to keep you updated.
Jul 2, 10:11 EDT

Update - We are continuing to investigate this issue.
Jul 2, 10:07 EDT

Update - We are continuing to investigate this issue.
Jul 2, 10:05 EDT

Update - Some merchants are currently unable to access their Shopify Admin. We are investigating and will keep you updated.
Jul 2, 09:59 EDT

Investigating - Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.
Jul 2, 09:51 EDT

Jul 1, 2019

No incidents reported.