Shopify Status

All Systems Operational

Admin Operational

Checkout Operational

Reports and Dashboards Operational

Storefront Operational

API & Mobile Operational

Support Operational

Third party services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Admin Response Time

Fetching

API Response Time

Fetching

Past Incidents

Aug 16, 2018

No incidents reported today.

Aug 15, 2018

Some stores unable to purchase USPS shipping labels.

Resolved - This incident has been resolved.
Aug 15, 08:37 EDT

Monitoring - Some stores are temporarily unable to purchase USPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Aug 15, 08:31 EDT

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

Some storefronts, admins, and checkouts (including POS) are inaccessible. We are investigating and will provide updates.

Postmortem - Read details
Aug 10, 14:33 EDT

Resolved - This incident has been resolved.
Aug 9, 22:24 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 22:05 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 21:40 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 21:13 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 18:24 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 18:23 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 18:12 EDT

Identified - The issue has been identified and a fix is being implemented.
Aug 9, 18:01 EDT

Investigating - We are currently investigating this issue.
Aug 9, 17:57 EDT

Identified - The issue has been identified and a fix is being implemented.
Aug 9, 17:33 EDT

Investigating - We’re experiencing an interruption in service, causing slower than usual page loading for some stores. We’re working to resolve this issue as quickly as possible and will keep you updated.
Aug 9, 17:15 EDT

Search is not working on Shopify admin and storefront

Resolved - This incident has been resolved.
Aug 9, 16:35 EDT

Monitoring - The search function for the Shopify admin and storefront is degraded. We’re working on a solution and will keep you updated.
Aug 9, 13:50 EDT

Search is not working on Shopify admin and storefront

Resolved - This incident has been resolved.
Aug 9, 12:54 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 12:44 EDT

Update - We are continuing to work on a fix for this issue.
Aug 9, 12:14 EDT

Identified - The issue has been identified and a fix is being implemented.
Aug 9, 12:13 EDT

Investigating - The search function in the Shopify admin and storefront is not loading results. We’re working on a solution and will keep you updated.
Aug 9, 11:59 EDT

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

Chat support unavailable

Resolved - This incident has been resolved.
Aug 6, 19:56 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 19:50 EDT

Identified - The issue has been identified and a fix is being implemented.
Aug 6, 16:18 EDT

Investigating - Some chat users are having trouble connecting with our chat support system. We’re working on a solution and will keep you updated. In the meantime if you're experiencing an issue, you can reach our support by phone, Twitter DM or by email at support@shopify.com.
Aug 6, 15:57 EDT

Admin / Storefronts not loading

Resolved - This incident has been resolved.
Aug 6, 15:24 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 15:13 EDT

Investigating - We're experiencing an interruption in service, causing some stores and admins to be inaccessible. We're working to resolve this issue as quickly as possible and will keep you updated.
Aug 6, 15:00 EDT

Aug 5, 2018

No incidents reported.

Aug 4, 2018

Some stores unable to purchase UPS shipping labels.

Resolved - This incident has been resolved.
Aug 4, 11:52 EDT

Monitoring - Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Aug 4, 10:31 EDT

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.