Shopify Status

Nov 19, 2018

Shopify storefronts not accessible on some stores

Resolved - This incident has been resolved.
Nov 19, 11:45 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 11:33 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 19, 10:35 EST

Investigating - Some Shopify storefronts are intermittently not accessible. We are investigating and will keep you updated.
Nov 19, 10:17 EST

Nov 18, 2018

No incidents reported.

Nov 17, 2018

Paypal Payflow intermittent connectivity errors when processing payments

Resolved - This incident has been resolved.
Nov 17, 11:34 EST

Monitoring - We are currently monitoring an issue where Paypal Payflow is displaying intermittent error messages when processing customer payments for some stores, though payments are still being processed. We're monitoring and will keep you updated.
Nov 17, 05:03 EST

Nov 16, 2018

No incidents reported.

Nov 15, 2018

Third party applications not loading correctly in the admin for some stores

Resolved - This incident has been resolved.
Nov 15, 00:04 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 23:53 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 14, 18:10 EST

Investigating - Some third party applications are experiencing intermittent service interruptions. We are investigating and will keep you updated.
Nov 14, 16:52 EST

Nov 14, 2018

Admin errors and lower Checkouts for some stores

Resolved - This incident has been resolved.
Nov 14, 11:52 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 11:11 EST

Investigating - Some merchants are currently experiencing errors in Shopify Admin and lower checkout rates. We are investigating and will keep you updated.
Nov 14, 11:02 EST

Nov 13, 2018

Shopify Payments providing error messages for some requests

Resolved - This incident has been resolved.
Nov 13, 16:23 EST

Update - We are continuing to monitor for any further issues.
Nov 13, 16:09 EST

Monitoring - We’re currently experiencing elevated error rates when attempting refunds, completing account setup, or changing account information with Shopify Payments. All attempts are safe to try again.
Nov 13, 16:05 EST

Nov 12, 2018

Some stores unable to purchase UPS shipping labels.

Resolved - This incident has been resolved.
Nov 12, 10:52 EST

Monitoring - Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Nov 12, 10:44 EST

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

Some stores unable to purchase UPS shipping labels.

Resolved - This incident has been resolved.
Nov 9, 15:12 EST

Monitoring - UPS shipping label purchasing is working. Tracking may be delayed for order updates.
Nov 9, 14:29 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 9, 13:59 EST

Monitoring - UPS Shipping Labels are currently unavailable for purchase. Shops using custom UPS accounts for shipping rates at checkout are unable to display those rates. Merchants are currently unable to register UPS accounts via Shopify. UPS shipping rates via Shopify Shipping (non-BYOA) are unaffected.
Nov 9, 12:50 EST

The search function is currently not loading for a small number of users. We're investigating and will keep you updated.

Resolved - This incident has been resolved.
Nov 9, 14:48 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 14:32 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 9, 13:31 EST

Investigating - Shopify’s search infrastructure is experiencing an interruption of service which is affecting a small number of stores. We are investigating and will keep you updated.
Nov 9, 12:53 EST

Nov 8, 2018

Some stores unable to purchase UPS shipping labels.

Resolved - This incident has been resolved.
Nov 8, 22:11 EST

Monitoring - Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Nov 8, 21:25 EST

Nov 7, 2018

No incidents reported.

Nov 6, 2018

UPS shipping rates not available at checkout

Resolved - This incident has been resolved.
Nov 6, 16:24 EST

Monitoring - Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.

UPS is working on a solution and we’ll keep you updated.
Nov 6, 16:23 EST

Some stores unable to purchase UPS shipping labels.

Resolved - This incident has been resolved.
Nov 6, 16:23 EST

Monitoring - Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Nov 6, 16:21 EST

Nov 5, 2018

Admin and storefront not loading correctly for some stores

Resolved - This incident has been resolved.
Nov 5, 13:00 EST

Monitoring - The problem has been addressed, and we’re making sure everything is running smoothly.
Nov 5, 12:17 EST

Update - We are continuing to work on a fix for this issue.
Nov 5, 11:59 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 5, 11:23 EST

Investigating - Some stores are having trouble loading pages in their Shopify admin or storefront. We’re working on a solution and will keep you updated.
Nov 5, 10:54 EST