Shopify Status

Mar 20, 2019

Admin not loading correctly for some stores

Resolved - This incident has been resolved.
Mar 20, 10:12 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 10:07 EDT

Identified - Some merchants are currently unable to access their Shopify Admin. We are investigating and will keep you updated.
Mar 20, 10:00 EDT

Mar 19, 2019

Interruption in service on some stores.

Resolved - This incident has been resolved.
Mar 19, 17:54 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 17:46 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 19, 17:23 EDT

Investigating - Some stores are currently inaccessible. We are investigating and will keep you updated.
Mar 19, 17:20 EDT

Mar 18, 2019

No incidents reported.

Mar 17, 2019

Payflow payments are slower than usual and some are failing.

Resolved - This incident has been resolved.
Mar 17, 23:29 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 23:21 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 17, 21:19 EDT

Investigating - We are currently investigating an issue where Payflow is experiencing errors . We’re working on a solution with Payflow and will keep you updated.
Mar 17, 21:13 EDT

Mar 16, 2019

Checkout completion issues on some stores

Resolved - This incident has been resolved.
Mar 16, 14:36 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 11:08 EDT

Investigating - We are experiencing an interruption in service processing checkouts for some stores. We are investigating and will keep you updated.
Mar 16, 10:30 EDT

Mar 15, 2019

Checkout completion issues on some stores

Resolved - This incident has been resolved.
Mar 15, 18:10 EDT

Investigating - We are experiencing an interruption in service processing checkouts for some stores. We are investigating and will keep you updated.
Mar 15, 17:35 EDT

Unable to sync with sales channels

Resolved - This incident has been resolved.
Mar 15, 16:38 EDT

Update - Messenger and Instagram sales channels are fully operational. However some delays may still occur with Facebook Commerce while the system processes previous syncing actions. We are continuing to monitor this closely and will keep you updated.
Mar 14, 21:23 EDT

Update - The Facebook, Messenger, and Instagram sales channels are working as expected, however some delays may still occur while the system processes previous syncing actions. We are continuing to monitor this closely.
Mar 14, 14:11 EDT

Update - This issue has been resolved. The Facebook, Messenger, and Instagram sales channels are working as expected. Some delays may occur while the system processes previous actions, and we will monitor until there are no delays.
Mar 14, 11:17 EDT

Update - We continue to monitor this issue and will keep you updated.
Mar 14, 03:01 EDT

Monitoring - We are monitoring this issue and will keep you updated.
Mar 13, 14:05 EDT

Update - We're investigating and will keep you updated.
Mar 13, 13:05 EDT

Update - We are continuing to investigate this issue.
Mar 13, 13:05 EDT

Investigating - The Facebook, Messenger and Instagram sales channels are temporarily not syncing products or publishing ads for some stores.
New sign ups to the Facebook, Messenger and Instagram sales channels are temporarily unable to link accounts.
The "Message Us" button is also not working for some stores.

We're investigating and will keep you updated.
Mar 13, 13:04 EDT

Shopify Flow is delayed

Resolved - This incident has been resolved.
Mar 15, 16:10 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 14:43 EDT

Identified - The issue has been identified and a fix is being implemented.
Mar 15, 13:35 EDT

Investigating - Shopify Flow is currently experiencing delays and some stores are unable to access the Apps section in their Shopify admin. We are currently investigating and will provide an update soon.
Mar 15, 13:21 EDT

Mar 13, 2019

Shopify Payments is failing to process payments

Resolved - This incident has been resolved.
Mar 13, 21:12 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 21:07 EDT

Identified - We are currently investigating an issue where Shopify Payments is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution and will keep you updated.
Mar 13, 20:50 EDT

Mar 12, 2019

Admin channel links not loading for some stores

Resolved - Merchants are unable to see the channel submenus in their Shopify Admin. We are investigating and will keep you updated.
Mar 12, 07:38 EDT

Mar 11, 2019

Checkout completion delayed for some stores

Resolved - This incident has been resolved.
Mar 11, 11:58 EDT

Update - We are continuing to monitor for any further issues.
Mar 11, 11:58 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 11:25 EDT

Update - We are continuing to investigate this issue.
Mar 11, 11:24 EDT

Investigating - We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
Mar 11, 11:22 EDT

Some stores are unable to access and install some apps or themes

Resolved - This incident has been resolved.
Mar 11, 10:47 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 10:30 EDT

Investigating - Some users are currently unable to access or install some apps or themes from the Shopify App and Theme Store. We are investigating the issue and will keep you updated.
Mar 11, 09:50 EDT

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

Subset of Shopify Flow flows delayed

Resolved - A small group of stores would have had delayed flows between 7:25 to 8:40 not all stores were impacted
Mar 8, 08:40 EST

Mar 7, 2019

Some stores using the Shopify POS app are experiencing an issue finding available inventory at certain locations.

Resolved - This incident is now resolved. Merchants affected have been contacted directly with more information, and can contact our support team for further assistance.
Mar 7, 13:11 EST

Update - This incident is now resolved. Merchants affected have been contacted directly with more information, and can contact our support team for further assistance.
Mar 7, 13:11 EST

Update - We are continuing to work directly with merchants affected on a resolution.
Mar 7, 09:11 EST

Monitoring - We are working with all impacted merchants on a resolution.
Mar 6, 22:04 EST

Update - We are continuing to work on a solution and will keep you updated. We sincerely appreciate your patience.
Mar 6, 17:38 EST

Update - The issue has been identified. We are working on a solution and will keep you updated.
Mar 6, 15:49 EST

Identified - The issue has been identified and we are working on a fix.
Mar 6, 14:54 EST

Update - We are continuing to investigate and work on a fix and will continue to share subsequent updates here
Mar 6, 13:47 EST

Investigating - Some stores using the Shopify POS app are experiencing an issue finding available inventory at certain locations. We are investigating and will keep you updated.
Mar 6, 12:39 EST