Shopify Status

All Systems Operational

Admin Operational

Checkout Operational

Reports and Dashboards Operational

Storefront Operational

API & Mobile Operational

Support Operational

Third party services Operational

Point of Sale Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Admin Response Time

Fetching

API Response Time

Fetching

Past Incidents

Apr 26, 2019

No incidents reported today.

Apr 25, 2019

No incidents reported.

Apr 24, 2019

Analytics and reports not loading correctly

Resolved - Between 12:00 - 14:15 EDT some shops experienced delayed updates to reports, analytics, Flows, and other systems. A fix was implemented at 13:46 EDT, with gradual recovery until fully resolved at 14:15 EDT.

The monitoring period for this issue has ended and no further impact has been observed.
Apr 24, 14:21 EDT

Monitoring - A fix has been implemented and we are monitoring the results. Delays in Flow and analytics will have recovered.
Apr 24, 14:05 EDT

Update - We are continuing to work on a fix for this issue.
Apr 24, 13:59 EDT

Identified - The issue has been identified and a fix is being implemented.
Apr 24, 13:51 EDT

Update - Shopify Flow is also experiencing delays for some Shopify Plus stores. We are investigating and will keep you updated.
Apr 24, 13:39 EDT

Investigating - Some analytics and reports are not loading for some stores, however no data has been lost. We are investigating and will keep you updated.
Apr 24, 13:30 EDT

Interruption in service on some stores

Resolved - Between 10:14am - 10:34am EDT, half of all Shopify stores were largely unavailable. A fix was implemented at 10:25 EDT, with gradual recovery until fully resolved at 10:34am EDT. The monitoring period for this issue has ended and no further impact has been observed.
Apr 24, 11:55 EDT

Update - Checkout and Admin for all shops should now be recovered. We are continuing to monitor for any further issues.
Apr 24, 11:18 EDT

Update - We are continuing to monitor for any further issues.
Apr 24, 10:37 EDT

Monitoring - A fix has been implemented and we are monitoring the results. Checkout and Admin access is recovering for affected shops.
Apr 24, 10:32 EDT

Update - We are continuing to investigate this issue.
Apr 24, 10:25 EDT

Investigating - Some stores are currently inaccessible or may be experiencing checkout issues. We are investigating and will keep you updated.
Apr 24, 10:21 EDT

Apr 23, 2019

No incidents reported.

Apr 22, 2019

Admin, Storefront and Checkouts not loading correctly for some stores

Resolved - Starting at 18:30 UTC, a limited number Shopify stores experienced delayed processing times. This resulted in slower loading of storefronts, and high failure rates on API requests for affected stores. A fix was implemented at 19:03 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Apr 22, 16:22 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 15:03 EDT

Investigating - Some merchants are currently unable to access pages in their Shopify Admin, Storefront and Checkouts. We are investigating and will keep you updated.
Apr 22, 14:45 EDT

Apr 21, 2019

Shopify storefronts not accessible on some stores

Resolved - This incident has been resolved.
Apr 21, 15:06 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 14:58 EDT

Update - We are continuing to investigate this issue.
Apr 21, 14:56 EDT

Investigating - Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.
Apr 21, 14:54 EDT

Apr 20, 2019

No incidents reported.

Apr 19, 2019

Shopify Flow experiencing delays

Resolved - This incident has been resolved.
Apr 19, 23:53 EDT

Update - Workflows are now executing normally, but experiencing status update delays for all stores.
Apr 19, 21:23 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 17:45 EDT

Investigating - Shopify Flow is currently experiencing delays for Shopify Plus stores. We are investigating and will keep you updated.
Apr 19, 17:17 EDT

Fedex shipping rates not available at checkout

Resolved - This incident has been resolved.
Apr 19, 13:42 EDT

Monitoring - Some stores are seeing no Fedex shipping rates displayed to customers at checkout. If you use Fedex as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.

Fedex is working on a solution and we’ll keep you updated.
Apr 19, 13:12 EDT

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

ThemeKit and Theme Editor not loading for some merchants

Resolved - This incident has been resolved.
Apr 16, 07:41 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 07:38 EDT

Identified - ThemeKit and Theme Editor not loading for some merchants. We have identified the cause and are implementing a fix.
Apr 16, 07:33 EDT

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.