Update - Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
Oct 22, 11:42 EDT
Update - We are continuing to investigate this issue.
Oct 21, 16:36 EDT
Investigating - We are currently investigating this issue.
Oct 21, 13:47 EDT
Resolved -
This incident has been resolved.
Oct 22, 23:07 EDT
Identified -
The issue has been identified. We are working with our third party providers to resolve these issues.
Oct 22, 16:55 EDT
Investigating -
Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads.
We are investigating the issue and will keep you updated.
Oct 22, 16:13 EDT
Resolved -
This incident has been resolved.
Oct 22, 18:43 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 22, 18:35 EDT
Investigating -
Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.
Oct 22, 17:19 EDT
Resolved -
This incident has been resolved.
Oct 22, 12:06 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 22, 11:43 EDT
Identified -
The issue has been identified and a fix is being implemented.
Oct 22, 11:13 EDT
Investigating -
Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.
Oct 22, 10:09 EDT
Resolved -
This incident has been resolved.
Oct 21, 21:27 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 21, 21:25 EDT
Investigating -
We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.
Oct 21, 21:03 EDT
Resolved -
This incident has been resolved.
Oct 17, 14:35 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 17, 13:43 EDT
Investigating -
The Google Shopping sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.
Oct 17, 13:31 EDT
Resolved -
The incident has been resolved
Oct 16, 16:38 EDT
Update -
Some merchants are currently unable to login to their Shopify Admin. We are investigating and will keep you updated.
Oct 16, 16:26 EDT
Update -
We are continuing to monitor for any further issues.
Oct 16, 16:20 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 16, 16:20 EDT
Update -
We are continuing to investigate this issue.
Oct 16, 16:17 EDT
Investigating -
We are experiencing an interruption in service preventing payments from being processed for some stores as well as some admins and storefronts not being accessible.
Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
Oct 16, 16:07 EDT
Resolved -
This incident has been resolved.
Oct 16, 04:46 EDT
Monitoring -
Analytics streams powering the Live View feature are being worked off again we'll update once they are fully caught up. Apologies for any inconvenience caused.
Oct 15, 11:09 EDT
Resolved -
This incident has been resolved.
Oct 15, 04:31 EDT
Update -
Analytics streams powering the Live View feature are being worked off again and this should resolve shortly. Apologies for any inconvenience caused.
Oct 15, 00:46 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 15, 00:31 EDT
Investigating -
We are currently investigating this issue.
Oct 15, 00:21 EDT
Resolved -
This incident has been resolved.
Oct 9, 14:46 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 9, 14:43 EDT
Identified -
The issue has been identified and a fix is being implemented.
Oct 9, 13:51 EDT
Investigating -
We are currently investigating a reported issue with tax not being properly applied for some stores where shipping address is a US address.
Oct 9, 12:43 EDT
Resolved -
A fix has been deployed
Oct 9, 11:10 EDT
Investigating -
We are experiencing an interruption in service preventing payments from being processed for some stores in the Canada region. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
Oct 9, 10:56 EDT