All Systems Operational
Admin Operational
Checkout Operational
Reports and Dashboards Operational
Storefront Operational
API & Mobile Operational
Support Operational
Third party services Operational
Point of Sale ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time ?
Fetching
Admin Response Time ?
Fetching
API Response Time ?
Fetching
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Resolved - This incident has been resolved.
Nov 15, 17:27 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 17:12 EST
Update - We are continuing to investigate the issue with the packing slip service
Nov 15, 16:56 EST
Investigating - We are currently investigating this issue.
Nov 15, 15:21 EST
Nov 14, 2019
Resolved - This incident has been resolved.
Nov 14, 01:29 EST
Update - We are continuing to monitor for any further issues.
Nov 14, 01:07 EST
Monitoring - Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.

UPS shipping rates from Shopify Shipping are not affected

UPS is working on a solution and we’ll keep you updated.
Nov 14, 01:06 EST
Resolved - This incident has been resolved.
Nov 14, 01:05 EST
Monitoring - Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Nov 14, 01:05 EST
Nov 13, 2019

No incidents reported.

Nov 12, 2019
Resolved - This incident has been resolved.
Nov 12, 17:10 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 16:37 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 15:33 EST
Investigating - Analytics, metrics and reports are currently delayed for some stores. Flow automation may also be delayed. Search results for any new additions to stores are also delayed. We are investigating and will keep you updated.
Nov 12, 14:18 EST
Nov 11, 2019
Resolved - This incident has been resolved.
Nov 11, 07:47 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 07:23 EST
Investigating - Order Printer app, as well as Amazon and Google Shopping sales channels is experiencing issues on some stores. We’re investigating and will keep you updated.
Nov 11, 06:52 EST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - This incident has been resolved.
Nov 8, 10:55 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 10:46 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 8, 10:42 EST
Investigating - Some Shopify storefronts/admins are temporarily not accessible. We are investigating and will keep you updated.
Nov 8, 10:38 EST
Resolved - This incident has been resolved.
Nov 8, 02:44 EST
Monitoring - Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.

UPS is working on a solution and we’ll keep you updated.
Nov 7, 23:15 EST
Nov 6, 2019

No incidents reported.

Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 16:32 EST
Monitoring - Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Nov 5, 14:29 EST
Resolved - While the root cause of this issue is still outside of Shopify, we have implemented a solution which has successfully restored connectivity for the majority of stores from the affected ISPs. If you are still experiencing this issue, please contact Shopify support for assistance.
Nov 5, 14:28 EST
Update - We are continuing to investigate this issue.
Nov 4, 17:31 EST
Update - We appreciate your patience while we continue to investigate this issue.
Nov 3, 13:04 EST
Update - We are continuing to investigate this issue.
Nov 1, 12:02 EDT
Update - We are continuing to investigate this issue.
Oct 31, 12:48 EDT
Update - We are continuing to investigate the ongoing issue related to accessing Shopify storefronts through various ISPs in Italy. We thank you for your patience throughout this investigation. We have assembled a team who are continuing all efforts to resolve this issue with the various ISPs involved and can confirm this issue remains outside of Shopify. We encourage you to reach out to our Support team for additional assistance during this time.
Oct 28, 15:54 EDT
Update - We continue to see connectivity issues for some customers in Italy.

We are still working with our network service provider to assist with diagnosing the issue. Affected merchants can contact Shopify Support for more details.
Oct 28, 12:06 EDT
Investigating - Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. Some customers using the TIM internet service provider are also affected.

While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
Oct 25, 11:04 EDT
Resolved - This incident has been resolved.
Nov 5, 14:02 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 12:34 EST
Investigating - We are currently investigating this issue.
Nov 5, 11:51 EST