Shopify Status

All Systems Operational

Admin Operational

Checkout Operational

Reports and Dashboards Operational

Storefront Operational

API & Mobile Operational

Support Operational

Third party services Operational

Point of Sale Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Admin Response Time

Fetching

API Response Time

Fetching

Past Incidents

Dec 5, 2019

No incidents reported today.

Dec 4, 2019

Checkouts on some stores are unavailable

Resolved - This incident has been resolved.
Dec 4, 19:04 EST

Identified - The issue has been identified and a fix is being implemented.
Dec 4, 17:35 EST

Investigating - We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.
Dec 4, 17:13 EST

Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine

Resolved - This incident has been resolved.
Dec 4, 18:04 EST

Investigating - We are currently investigating this issue.
Dec 4, 17:30 EST

Dec 3, 2019

Shopify admin is currently unreachable

Resolved - This incident has been resolved.
Dec 3, 10:51 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 10:49 EST

Investigating - We are currently investigating this issue.
Dec 3, 10:41 EST

Dec 2, 2019

FedEx shipping rates not available at checkout

Resolved - This incident has been resolved.
Dec 2, 17:50 EST

Update - We're continuing to monitor while FedEx works to find a solution for this issue.
Dec 2, 17:30 EST

Monitoring - FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated.

If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.
Dec 2, 11:31 EST

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

Facebook sales channel not syncing

Resolved - This incident has been resolved.
Nov 28, 16:55 EST

Update - We are continuing to monitor and we'll keep you updated.
Nov 28, 14:57 EST

Monitoring - Facebook are working on a solution and we'll keep you updated.
Nov 28, 12:10 EST

Investigating - The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.
Nov 28, 10:41 EST

Nov 27, 2019

No incidents reported.

Nov 26, 2019

Items missing from search results in Admin

Resolved - This incident has been resolved.
Nov 26, 06:40 EST

Monitoring - We have identified the problem and deployed a fix. We'll keep monitoring the issue.
Nov 26, 05:37 EST

Update - The search function in Shopify admin is returning inaccurate results for some users. We’re investigating and will keep you updated.
Nov 26, 05:22 EST

Investigating - We are currently seeing new items missing from the searches within the admin. We are investigating the issue.
Nov 26, 05:20 EST

Nov 25, 2019

Admin and Storefronts experiencing intermittent downtime

Resolved - This incident has been resolved.
Nov 25, 16:34 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 15:13 EST

Update - We are continuing to investigate this issue.
Nov 25, 15:01 EST

Investigating - We are currently investigating this issue.
Nov 25, 14:46 EST

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

Nov 22, 2019

No incidents reported.

Nov 21, 2019

No incidents reported.