Shopify Status

All Systems Operational

Admin Operational

Checkout Operational

Reports and Dashboards Operational

Storefront Operational

API & Mobile Operational

Support Operational

Third party services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Admin Response Time

Fetching

API Response Time

Fetching

Past Incidents

Sep 19, 2017

No incidents reported today.

Sep 18, 2017

Unexpected problem

Resolved - This incident has been resolved.
Sep 18, 11:22 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 11:16 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 18, 11:03 EDT

Investigating - We are aware of reports that Shopify checkout, admin and storefront for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 18, 10:58 EDT

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

Payflow is unable to process transactions

Resolved - This incident has been resolved.
Sep 15, 18:08 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 18:03 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 15, 18:00 EDT

Investigating - Payflow is unable to process credit card transactions at this time.
We recommend that you install an alternate payment gateway as soon as possible to continue accepting payments.
Visit the Paypal status page (https://www.paypal-status.com/product/production) for more information about this issue.
Need help installing a payment gateway? Visit the Shopify Help Center.
Sep 15, 17:50 EDT

Unexpected problem with Shopify Pay opt in

Resolved - We’ve fixed the problem and Shopify Pay is functioning normally. Thanks for your patience!
Sep 15, 11:44 EDT

Monitoring - The issue with Shopify Pay has been addressed. We’re currently making sure everything is back up and running.
Sep 15, 11:28 EDT

Identified - We are aware of issues for customers who opt in to Shopify Pay
Sep 15, 11:02 EDT

Sep 14, 2017

Problem buying shipping labels from USPS.

Resolved - This incident has been resolved.
Sep 14, 16:01 EDT

Monitoring - USPS is experiencing an unexpected technical issue. This means you can’t buy USPS shipping labels in Shopify.

We'll post an update on this page when USPS is back up and running.
Sep 14, 15:11 EDT

Unexpected problem with some shops

Resolved - This incident has been resolved
Sep 14, 12:46 EDT

Identified - We are aware of reports that Shopify admin and checkout for a small fraction of shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 14, 12:17 EDT

Sep 13, 2017

Unexpected problem with shipping rates

We are aware that there have been issues with shipping rates being erroneously applied on some orders between September 13th, 4:26PM EDT - 11:19PM EDT. The issue has now been resolved by our operational engineers. Sorry for the inconvenience.
Sep 13, 23:41 EDT

Sep 12, 2017

USPS can't retrieve shipping rates

Resolved - This incident has been resolved.
Sep 12, 21:28 EDT

Monitoring - USPS is experiencing an unexpected technical issue. If you've added USPS to a shipping zone, then shipping rates from USPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where USPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when USPS is back up and running.
Sep 12, 21:17 EDT

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

Problem buying shipping labels from Canada Post.

Resolved - This incident has been resolved.
Sep 9, 20:19 EDT

Monitoring - Canada Post is experiencing an unexpected technical issue. This means you can’t buy Canada Post shipping labels in Shopify.

We'll post an update on this page when Canada Post is back up and running.
Sep 9, 11:28 EDT

Sep 8, 2017

No incidents reported.

Sep 7, 2017

Unexpected problem

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Sep 7, 05:28 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Sep 7, 05:23 EDT

Investigating - We are aware of reports that Shopify storefronts and admin for a fraction of shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 7, 04:38 EDT

Sep 6, 2017

UPS can't retrieve shipping rates

Resolved - This incident has been resolved.
Sep 6, 12:04 EDT

Monitoring - UPS is experiencing an unexpected technical issue. If you've added UPS to a shipping zone, then shipping rates from UPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where UPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when UPS is back up and running.
Sep 6, 10:54 EDT

Unexpected problem

Resolved - This incident has been resolved.
Sep 6, 02:59 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Sep 6, 01:48 EDT

Investigating - We are aware that the Theme Store, App Store, Product Reviews, Partners Area and chat support are experiencing issues. Our operation engineers are looking into it.
Sep 6, 00:57 EDT

Sep 5, 2017

No incidents reported.