Shopify Status

All Systems Operational

Admin Operational

Checkout Operational

Reports and Dashboards Operational

Storefront Operational

API & Mobile Operational

Support Operational

Third party services Operational

Point of Sale Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

Admin Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jun 25, 2019

No incidents reported today.

Jun 24, 2019

COD gateway is not processing payments in India

Resolved - Between 1:28am EDT and 6:15am EDT, we experienced Cash on Delivery gateway issues, affecting checkouts in India. A fix was implemented at 6:15am EDT which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Jun 24, 07:30 EDT

Monitoring - The issue has been resolved and COD gateway is working normally.
Jun 24, 06:15 EDT

Update - We are continuing to work on a fix for this issue.
Jun 24, 05:59 EDT

Identified - We’ve identified the problem impacting checkouts via COD gateway and we’re working on a solution.
Jun 24, 03:26 EDT

Investigating - We are currently investigating an issue where COD gateway is preventing payments from being processed for some stores in India. We’re working on a solution and will keep you updated.
Jun 24, 01:28 EDT

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

Shopify storefronts not accessible on some stores

Resolved - This incident has been resolved.
Jun 20, 12:23 EDT

Update - We are continuing to monitor for any further issues.
Jun 20, 12:22 EDT

Update - We are continuing to monitor for any further issues.
Jun 20, 12:10 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 12:07 EDT

Update - We are continuing to investigate this issue.
Jun 20, 12:04 EDT

Investigating - Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.
Jun 20, 12:01 EDT

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

Partner dashboard not loading correctly for some partners

Resolved - This incident has been resolved.
Jun 16, 19:10 EDT

Monitoring - Our engineers have shipped a fix. We are monitoring the systems and will keep you updated.
Jun 16, 18:32 EDT

Identified - Some Partners are having trouble loading parts of the partner dashboard. Displayed data could be outdated. We are investigating and will keep you updated.
Jun 16, 18:20 EDT

Jun 15, 2019

No incidents reported.

Jun 14, 2019

Admin not loading correctly for some stores. Some storefronts down.

Resolved - This incident has been resolved.
Jun 14, 14:35 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 14:20 EDT

Update - We are continuing to investigate this issue.
Jun 14, 14:08 EDT

Update - We are continuing to investigate this issue.
Jun 14, 13:58 EDT

Investigating - Some merchants are currently unable to access their Shopify Admin. We are investigating and will keep you updated. Storefront may also be impacted
Jun 14, 13:38 EDT

Some pages from the admin and in the checkout path are not loading

Resolved - This incident has been resolved.
Jun 14, 13:46 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 13:10 EDT

Update - Some pages not loading for some visitors. This may include Flow, Themes, App Store, and Shopify Pay. Flows are currently delayed. Digital Downloads are also impacted. Shopify Billing may also experience timeouts. Shipping rates and label purchases may also encounter errors. We are implementing a fix and will keep you updated.
Jun 14, 12:37 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 14, 12:07 EDT

Investigating - Some pages not loading for some visitors. This may include Flow, Themes, App Store, and Shopify Pay. Flows are currently delayed. We’re investigating and will keep you updated.
Jun 14, 11:59 EDT

Jun 13, 2019

No incidents reported.

Jun 12, 2019

Problems logging into Shopify accounts

Resolved - The incident has been resolved.
Jun 12, 17:30 EDT

Investigating - Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.
Jun 12, 16:30 EDT

Jun 11, 2019

No incidents reported.