Shopify Status

Jun 26, 2017

No incidents reported today.

Jun 25, 2017

Unexpected problem: order confirmation emails are delayed for some orders

Resolved - This incident has been resolved.
Jun 25, 17:47 EDT

Update - Email confirmations are being sent as normal again. We are still working on sending the email confirmations of a small amount of orders placed earlier today.
Jun 25, 16:59 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 25, 16:07 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 25, 14:49 EDT

Investigating - We are aware of reports that order notification emails for some orders are not being delivered promptly. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 25, 14:14 EDT

Jun 24, 2017

No incidents reported.

Jun 23, 2017

Unexpected problem

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 23, 17:45 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 23, 17:33 EDT

Investigating - We are aware of reports that Shopify admin and checkout for some shops are experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 23, 17:26 EDT

Jun 22, 2017

No incidents reported.

Jun 21, 2017

Problem buying shipping labels from Canada Post.

Resolved - This incident has been resolved.
Jun 21, 17:14 EDT

Monitoring - Canada Post is experiencing an unexpected technical issue. This means you can’t buy Canada Post shipping labels in Shopify.

We'll post an update on this page when Canada Post is back up and running.
Jun 21, 15:39 EDT

Unexpected problem with Product Reviews

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 21, 14:51 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 21, 14:33 EDT

Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 21, 13:37 EDT

Investigating - We are aware of reports that Shopify Product Reviews for all shops are experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 21, 13:26 EDT

Unexpected problem

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 21, 11:09 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 21, 11:07 EDT

Investigating - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 21, 11:04 EDT

Jun 20, 2017

Unexpected problem - Avalara is experiencing issues

Resolved - Avalara issues have been resolved and all shops are functioning normally. Thanks for your patience!
Jun 20, 17:13 EDT

Identified - Avalara is experiencing issues. All shops using Avalara will experience delayed tax calculations and draft order creation. You can follow the status of the incident at https://status.avalara.com/.
Jun 20, 14:45 EDT

Unexpected problem - Admins Home Page

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 20, 11:33 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 20, 11:28 EDT

Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 20, 11:18 EDT

Jun 19, 2017

UPS can't retrieve shipping rates

Resolved - This incident has been resolved.
Jun 19, 21:35 EDT

Monitoring - UPS is experiencing an unexpected technical issue. If you've added UPS to a shipping zone, then shipping rates from UPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where UPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when UPS is back up and running.
Jun 19, 21:28 EDT

Partner Dashboard is Experiencing Issues

Resolved - We’ve fixed the problem and the Partner Dashboard is functioning normally. Thanks for your patience!
Jun 19, 15:59 EDT

Investigating - The Partner Dashboard is experiencing issues. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 19, 15:57 EDT

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

USPS can't retrieve shipping rates

Resolved - This incident has been resolved.
Jun 15, 13:08 EDT

Monitoring - USPS is experiencing an unexpected technical issue. If you've added USPS to a shipping zone, then shipping rates from USPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where USPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when USPS is back up and running.
Jun 15, 12:23 EDT

Problem buying shipping labels from USPS.

Resolved - This incident has been resolved.
Jun 15, 12:23 EDT

Monitoring - USPS is experiencing an unexpected technical issue. This means you can’t buy USPS shipping labels in Shopify.

We'll post an update on this page when USPS is back up and running.
Jun 15, 12:22 EDT

Unexpected problem

Resolved - This incident has been resolved.
Jun 15, 01:24 EDT

Identified - Store management and checkouts are currently not working for subset of our shops.
Jun 15, 01:20 EDT

Jun 14, 2017

Issue when adding a package to settings/shipping

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 14, 17:01 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 14, 16:57 EDT

Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 14, 16:54 EDT

Investigating - We are aware of reports that Shopify admin/shipping for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 14, 16:42 EDT

Jun 13, 2017

Unexpected 2-Factor-Authentication issues

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 13, 17:14 EDT

Investigating - We are aware of reports that Shopify 2 Factor Authentication for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 13, 13:59 EDT

Unexpected problem with Shopify partner dashboard

Resolved - This incident has been resolved.
Jun 13, 15:48 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 15:45 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 13, 14:47 EDT

Investigating - We are aware of reports that Shopify partners app is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 13, 14:04 EDT

Unexpected problem with editing menus in Shopify admin

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 13, 13:51 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 13, 13:37 EDT

Identified - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 13, 13:12 EDT

Investigating - We are aware of reports that Shopify admin for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 13, 12:08 EDT

Jun 12, 2017

Unexpected problem refunding Paypal payments

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 12, 15:18 EDT

Investigating - We are aware of reports that Shopify issue related to Paypal payments affecting some of the shops. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 12, 14:49 EDT

Unexpected problem with editing shipping addresses

Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Jun 12, 12:49 EDT

Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Jun 12, 12:31 EDT

Update - We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Jun 12, 12:14 EDT

Investigating - We are aware of reports that Shopify admin shipping fulfillment section for all shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Jun 12, 12:12 EDT