All Systems Operational
Admin   Operational
Checkout   Operational
Reports and Dashboards   Operational
Storefront   Operational
API & Mobile   Operational
Support   Operational
Third party services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
Admin Response Time
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API Response Time
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Past Incidents
Sep 19, 2017

No incidents reported today.

Sep 18, 2017
Resolved - This incident has been resolved.
Sep 18, 11:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 11:16 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 11:03 EDT
Investigating - We are aware of reports that Shopify checkout, admin and storefront for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 18, 10:58 EDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Resolved - This incident has been resolved.
Sep 15, 18:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 18:03 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 18:00 EDT
Investigating - Payflow is unable to process credit card transactions at this time.
We recommend that you install an alternate payment gateway as soon as possible to continue accepting payments.
Visit the Paypal status page (https://www.paypal-status.com/product/production) for more information about this issue.
Need help installing a payment gateway? Visit the Shopify Help Center.
Sep 15, 17:50 EDT
Resolved - We’ve fixed the problem and Shopify Pay is functioning normally. Thanks for your patience!
Sep 15, 11:44 EDT
Monitoring - The issue with Shopify Pay has been addressed. We’re currently making sure everything is back up and running.
Sep 15, 11:28 EDT
Identified - We are aware of issues for customers who opt in to Shopify Pay
Sep 15, 11:02 EDT
Sep 14, 2017
Resolved - This incident has been resolved.
Sep 14, 16:01 EDT
Monitoring - USPS is experiencing an unexpected technical issue. This means you can’t buy USPS shipping labels in Shopify.

We'll post an update on this page when USPS is back up and running.
Sep 14, 15:11 EDT
Resolved - This incident has been resolved
Sep 14, 12:46 EDT
Identified - We are aware of reports that Shopify admin and checkout for a small fraction of shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 14, 12:17 EDT
Sep 13, 2017
We are aware that there have been issues with shipping rates being erroneously applied on some orders between September 13th, 4:26PM EDT - 11:19PM EDT. The issue has now been resolved by our operational engineers. Sorry for the inconvenience.
Sep 13, 23:41 EDT
Sep 12, 2017
Resolved - This incident has been resolved.
Sep 12, 21:28 EDT
Monitoring - USPS is experiencing an unexpected technical issue. If you've added USPS to a shipping zone, then shipping rates from USPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where USPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when USPS is back up and running.
Sep 12, 21:17 EDT
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017
Resolved - This incident has been resolved.
Sep 9, 20:19 EDT
Monitoring - Canada Post is experiencing an unexpected technical issue. This means you can’t buy Canada Post shipping labels in Shopify.

We'll post an update on this page when Canada Post is back up and running.
Sep 9, 11:28 EDT
Sep 8, 2017

No incidents reported.

Sep 7, 2017
Resolved - We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Sep 7, 05:28 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Sep 7, 05:23 EDT
Investigating - We are aware of reports that Shopify storefronts and admin for a fraction of shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 7, 04:38 EDT
Sep 6, 2017
Resolved - This incident has been resolved.
Sep 6, 12:04 EDT
Monitoring - UPS is experiencing an unexpected technical issue. If you've added UPS to a shipping zone, then shipping rates from UPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where UPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when UPS is back up and running.
Sep 6, 10:54 EDT
Resolved - This incident has been resolved.
Sep 6, 02:59 EDT
Monitoring - The issue has been addressed, and we’re currently making sure everything is back up and running.
Sep 6, 01:48 EDT
Investigating - We are aware that the Theme Store, App Store, Product Reviews, Partners Area and chat support are experiencing issues. Our operation engineers are looking into it.
Sep 6, 00:57 EDT
Sep 5, 2017

No incidents reported.