All Systems Operational
Admin   Operational
Checkout   Operational
Reports and Dashboards   Operational
Storefront   Operational
API & Mobile   Operational
Support   Operational
Third party services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time
Fetching
Admin Response Time
Fetching
API Response Time
Fetching
Past Incidents
Apr 24, 2018

No incidents reported today.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - This incident has been resolved.
Apr 18, 19:44 EDT
Monitoring - The problem is being addressed, and we’re making sure everything is running smoothly.
Apr 18, 17:08 EDT
Identified - We’re experiencing an interruption in service, causing some stores to be inaccessible. We’re working to resolve this issue as quickly as possible and will keep you updated.
Apr 18, 16:35 EDT
Resolved - We’ve fixed the problem and all stores are working normally.
Apr 18, 03:49 EDT
Monitoring - The problem has been addressed, and we’re making sure everything is running smoothly.
Apr 18, 03:35 EDT
Identified - We’ve identified the problem and we’re working on a solution.
Apr 18, 02:06 EDT
Investigating - Buy Now button is not working for some stores. We’re working on a solution and will keep you updated.
Apr 18, 01:04 EDT
Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - This incident has been resolved.
Apr 16, 15:10 EDT
Monitoring - Some stores are temporarily unable to purchase Canada Post shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Apr 16, 13:13 EDT
Resolved - This incident has been resolved.
Apr 16, 13:13 EDT
Monitoring - Some stores are seeing no Canada Post shipping rates displayed to customers at checkout. If you use Canada Post as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.

Canada Post is working on a solution and we’ll keep you updated.
Apr 16, 13:12 EDT
Resolved - This incident has been resolved.
Apr 16, 13:12 EDT
Monitoring - Some stores are temporarily unable to purchase Canada Post shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Apr 16, 09:55 EDT
Resolved - This incident has been resolved.
Apr 16, 09:54 EDT
Investigating - Our Amazon sales channel is experiencing an unexpected technical issue. We're investigating the root cause.
Apr 16, 09:23 EDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Resolved - This incident has been resolved.
Apr 13, 19:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 19:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 13, 18:16 EDT
Investigating - The search function in the Shopify admin is returning inaccurate results. We’re working on a solution and will keep you updated.
Apr 13, 18:09 EDT
Resolved - This incident has been resolved.
Apr 13, 11:27 EDT
Monitoring - The issue has been resolved.
Apr 13, 11:22 EDT
Identified - Email from some stores are delayed, this includes new order notifications for buyers and merchants as well as fulfillment request emails. We’re working on a solution and will keep you updated.
Apr 13, 10:38 EDT
Apr 12, 2018

No incidents reported.

Apr 11, 2018
Resolved - This incident has been resolved.
Apr 11, 14:31 EDT
Investigating - We’re experiencing a delay in webhook processing. We’re working to resolve this issue as quickly as possible and will keep you updated.
Apr 11, 12:51 EDT
Resolved - This incident has been resolved.
Apr 11, 12:07 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 12:03 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 11, 12:01 EDT
Investigating - We’re experiencing an interruption in service, causing some stores to be inaccessible. We’re working to resolve this issue as quickly as possible and will keep you updated.
Apr 11, 11:56 EDT
Apr 10, 2018

No incidents reported.