Investigating - We are currently investigating this issue.
Sep 21, 17:56 EDT
Admin   Major Outage
Checkout   Operational
Reports and Dashboards   Operational
Storefront   Operational
API & Mobile   Operational
Support   Operational
Third party services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Storefront Response Time ?
Fetching
Admin Response Time ?
Fetching
API Response Time ?
Fetching
Past Incidents
Sep 20, 2018

No incidents reported.

Sep 19, 2018
Resolved - This incident has been resolved.
Sep 19, 22:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 22:26 EDT
Identified - Some Shopify stores are experiencing delayed search.
Sep 19, 21:46 EDT
Resolved - This incident has been resolved.
Sep 19, 17:59 EDT
Update - We are continuing to work on a fix for this issue.
Sep 19, 14:47 EDT
Identified - Some partners are having trouble loading parts of the partner dashboard. We’re working on a solution and will keep you updated.
Sep 19, 14:45 EDT
Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Completed - The scheduled maintenance window for Shopify shipping services has been completed.
Sep 14, 02:28 EDT
Scheduled - We will be performing scheduled maintenance to some Shopify shipping services. During most of the maintenance period there will be no impact for merchants or buyers. However, for brief periods during the maintenance some of the following services may be delayed or unavailable:

- Shipping label purchasing / voiding / printing
- Modifying carrier-calculated shipping settings
- Tracking updates
- Pickup requests

We are taking all possible steps during maintenance to minimize impact for merchants, and we will provide updates on this status page on our progress.
Sep 13, 08:53 EDT
Resolved - This incident has been resolved.
Sep 14, 01:00 EDT
Monitoring - Some stores are temporarily unable to purchase USPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Sep 14, 00:59 EDT
Resolved - This incident has been resolved.
Sep 14, 00:44 EDT
Monitoring - Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.

UPS is working on a solution and we’ll keep you updated.
Sep 14, 00:32 EDT
Sep 13, 2018
Resolved - This incident has been resolved.
Sep 13, 23:27 EDT
Monitoring - Some stores are temporarily unable to purchase USPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.

We’re working on a solution and will keep you updated.
Sep 13, 23:20 EDT
Sep 12, 2018
Resolved - This incident has been resolved.
Sep 12, 12:47 EDT
Update - We are continuing to work on a fix for this issue.
Sep 12, 12:26 EDT
Identified - Some stores are having trouble accessing their Shopify Admin, and storefronts for these shops might also be impacted.

We’re working on a solution and will keep you updated.
Sep 12, 12:00 EDT
Sep 11, 2018
Resolved - The problem has been fixed and things are working normally. Refunds and manual payment captures can be re-attempted.
Sep 11, 20:02 EDT
Identified - Some stores may see error messages during checkouts, capturing payments, and processing refunds.
Sep 11, 19:52 EDT
Resolved - We’ve fixed the problem and all stores are working normally.
Sep 11, 07:51 EDT
Monitoring - The problem has been addressed, and we’re making sure everything is running smoothly.
Sep 11, 07:41 EDT
Identified - We’ve identified the problem and we’re working on a solution.
Sep 11, 07:36 EDT
Investigating - Some stores are having trouble loading their Shopify admin. We’re working on a solution and will keep you updated.
Sep 11, 07:34 EDT
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.